Recently, Cerasis created a LinkedIn group called Manufacturing, Distribution, Supply Chain, Logistics, Transportation and Freight News and Networking to bring together the worlds of these sectors, learn and connect with businesses. The group`s goal is to offer not only Cerasis, but also thinkers in space through this blog and other common content. As Cerasis has been very active since the introduction of our new marketing plans on social networks, especially in LinkedIn, we still have, but also others, the lack of a general directive on service level agreements in logistics as well as specific KPIs around the different types of logistics providers that exist, for example. B, those who have assets versus non-assets, those who are niches, compared to those that are more general. One of our goals at Cerasis is to eliminate the cloud of confusion around these types of areas, and we have established a relationship with Chuck Intrieri, who is a 3PL consultant and works with those who need 3PL services to find the best fit for their needs. In his more than 25 years of experience, he has identified the KPIs that should be included in a service level contract. Please fill out the form below to download the white paper “The KPIs of a Service Logistics Level Contract.” Under the form, you will discover what a service level contract is in Logistics and the overview of what should be included. The customer reserves the right to terminate this contract at any time with prior written notification. In such a resignation. Unless the termination is due to a carrier violation of this agreement, the customer bears the fee per tonne up to the termination location to the service provider. The customer pays for transportation costs, such as toll roads, gymnasiums or unforeseen road taxes. By putting their respective electronic signatures below, the contracting parties agree to conclude, apply and secure the entire transport service contract for the agreed duration.
There are many other KPIs that can be added to this basic SLA agreement. The more KPIs there are, the more difficult the negotiation process is. It can take months for a complex SLA/KPI document to be negotiated while you go back and forth with your logistics provider, so that the document becomes a “win-win” for both parties. After the ALS/KPI is a document approved by both the customer and the logistics provider, this document and its contents must first be audited monthly and then quarterly. Both parties will know how the partnership will develop if the objectives of the SLA/KPI document are achieved. Without SLA/KPI, there is no way to measure the performance of both parties. Don`t be surprised if a logistics provider doesn`t jump on an ALS/KPI with a “Let It Happen” statement. Always use some kind of basic ALS/KPI to protect yourself while you relocate your logistics department.
PandaTip: Once the model is finished and ready to send, you and your client can sign e-Sign from a computer or smartphone. PandaDoc`s electronic signatures are legally binding. PandaTip: This area of the transportation agreement model defines your responsibilities as a carrier.